What Happens After You Break the Glass Ceiling?
You got the promotion. You earned your seat. So why do you still feel like you have to prove you belong?
In this Quick Lift, I’m sharing key takeaways from my conversation with Shannon Nutter, author of Walking on Broken Glass. We’ll unpack why success doesn’t erase the double standards women face—and what you can do when hard work alone isn’t moving you forward.
From asking better questions about vague feedback to understanding the politics of advancement and backing other women up, this episode turns a frustrating reality into practical steps you can use this week.
Listen to the full conversation with Shannon Nutter on Loud & Lifted.
WEBVTT
00:00:00.000 --> 00:00:02.180
Welcome to Loud and Lifted Quick Lift, where
00:00:02.180 --> 00:00:04.860
we take the key takeaways from my longer conversation
00:00:04.860 --> 00:00:07.019
and break them down into something practical
00:00:07.019 --> 00:00:10.640
you can use this week. I'm Betsy Ham. We talk
00:00:10.640 --> 00:00:12.800
a lot about breaking the glass ceiling, get the
00:00:12.800 --> 00:00:15.320
promotion, earn the seat at the table. Finally,
00:00:15.660 --> 00:00:17.780
things will be different. But what happens when
00:00:17.780 --> 00:00:20.760
you get there and you're still dealing with politics,
00:00:21.140 --> 00:00:23.339
double standards, and questions about whether
00:00:23.339 --> 00:00:26.059
you even belong? That's what I talked about with
00:00:26.059 --> 00:00:28.440
Shannon Nutter, co -author of Walking on Broken
00:00:28.440 --> 00:00:31.460
Glass. Shannon and her co -author Julia both
00:00:31.460 --> 00:00:34.340
had successful executive careers, and they still
00:00:34.340 --> 00:00:37.520
found themselves asking, when does this get easier?
00:00:38.159 --> 00:00:40.659
I have felt that question. I've been a CEO, and
00:00:40.659 --> 00:00:42.899
on paper, you could look at that and say, well,
00:00:42.899 --> 00:00:45.799
Betsy, you made it. But getting the title didn't
00:00:45.799 --> 00:00:49.299
mean the path suddenly cleared. I remember walking
00:00:49.299 --> 00:00:51.799
into executive gatherings looking around at a
00:00:51.799 --> 00:00:55.369
room full of older white men. and realizing there
00:00:55.369 --> 00:00:58.009
really weren't many women there. And when I did
00:00:58.009 --> 00:01:00.969
find other women, we weren't always talking honestly
00:01:00.969 --> 00:01:04.750
about what it took to navigate those rooms. Shannon
00:01:04.750 --> 00:01:07.230
and I covered a lot, so I wanna pull out five
00:01:07.230 --> 00:01:09.969
things you can use in your own career. The first
00:01:09.969 --> 00:01:12.790
takeaway, doing great work is essential, but
00:01:12.790 --> 00:01:16.609
it isn't the whole story. Shannon said, meteorocracy
00:01:16.609 --> 00:01:19.849
is a myth, and I know that stings a little. Many
00:01:19.849 --> 00:01:22.109
of us grew up professionally believing that if
00:01:22.109 --> 00:01:24.799
we worked hard, delivered results and kept proving
00:01:24.799 --> 00:01:27.540
ourselves the next opportunity would follow.
00:01:28.040 --> 00:01:31.239
And performance absolutely matters. But so does
00:01:31.239 --> 00:01:34.040
visibility and relationships. And we've talked
00:01:34.040 --> 00:01:36.859
about this a gazillion times. But the other part
00:01:36.859 --> 00:01:41.120
is the way decisions are actually made. Shannon
00:01:41.120 --> 00:01:43.599
describes that there's often two org charts,
00:01:43.780 --> 00:01:47.480
the official one and the invisible one. The invisible
00:01:47.480 --> 00:01:50.540
one shows who has influence, who talks to whom
00:01:50.540 --> 00:01:53.469
and whose opinion carries weight. when a big
00:01:53.469 --> 00:01:56.230
decision is made. I've learned this the hard
00:01:56.230 --> 00:01:58.950
way. At one point in my career, I asked a senior
00:01:58.950 --> 00:02:01.489
executive what I needed to do to get to the next
00:02:01.489 --> 00:02:04.950
level. Where was I falling short? And I was told
00:02:04.950 --> 00:02:07.489
I was aligned with another executive who had
00:02:07.489 --> 00:02:09.949
already left the company, and that was my problem.
00:02:10.610 --> 00:02:12.550
I didn't even know that association was affecting
00:02:12.550 --> 00:02:15.229
how people saw me. And I can tell you that if
00:02:15.229 --> 00:02:17.530
I'm working an extra 10 hours a week, would not
00:02:17.530 --> 00:02:20.110
have fixed it. Your action, think about a decision
00:02:20.110 --> 00:02:22.729
you'd like to be part of, whether it's a promotion,
00:02:22.889 --> 00:02:25.990
a project, a bigger role. Who actually has a
00:02:25.990 --> 00:02:28.229
voice in that decision? Who knows your work?
00:02:28.550 --> 00:02:30.530
And who would speak up for you when you're not
00:02:30.530 --> 00:02:33.710
in the room? If you can't answer those questions,
00:02:34.189 --> 00:02:37.090
that's useful information. Start building the
00:02:37.090 --> 00:02:39.490
relationship that will help people know what
00:02:39.490 --> 00:02:42.129
you bring to the table. The second takeaway,
00:02:42.430 --> 00:02:46.479
listen for the but. Shannon calls this the Goldilocks
00:02:46.479 --> 00:02:50.139
syndrome. A woman can be too assertive or not
00:02:50.139 --> 00:02:53.039
assertive enough. Too ambitious, not ambitious
00:02:53.039 --> 00:02:57.240
enough. Great at her job, but difficult. Strategic,
00:02:57.860 --> 00:03:00.419
but abrasive. Shannon asked me to think about
00:03:00.419 --> 00:03:02.620
the last time I heard a woman's strengths described
00:03:02.620 --> 00:03:06.060
with a period at the end. She's decisive. She
00:03:06.060 --> 00:03:09.699
helps her team deliver. Full stop. No, but she
00:03:09.699 --> 00:03:11.860
rubs people the wrong way, tacked on afterward.
00:03:12.560 --> 00:03:14.599
I thought about how many times I've heard that
00:03:14.599 --> 00:03:17.620
a woman needs to work on her executive presence.
00:03:19.000 --> 00:03:21.520
Sometimes there may be specific feedback underneath
00:03:21.520 --> 00:03:25.319
that phase, but if no one can tell her what she
00:03:25.319 --> 00:03:28.319
actually did, what impact it had, and what she
00:03:28.319 --> 00:03:30.520
could do differently, how was she supposed to
00:03:30.520 --> 00:03:33.479
use that? And this isn't only something to watch
00:03:33.479 --> 00:03:36.099
for when we're receiving the feedback, but we
00:03:36.099 --> 00:03:38.639
also have to pay attention about how we talk
00:03:38.639 --> 00:03:41.740
about other women too. Your action, the next
00:03:41.740 --> 00:03:43.879
time you hear someone describe a colleague as
00:03:43.879 --> 00:03:48.039
too much or not confident enough or lacking executive
00:03:48.039 --> 00:03:51.379
presence, ask for an example. Well, what happened?
00:03:51.900 --> 00:03:55.020
How did it affect her work? Keep the conversation
00:03:55.020 --> 00:03:58.479
tied to behavior and results. And when you're
00:03:58.479 --> 00:04:01.060
recommending a woman, try naming her strength
00:04:01.060 --> 00:04:05.199
without adding the automatic but. The third takeaway,
00:04:05.580 --> 00:04:07.979
notice patterns before you talk yourself out
00:04:07.979 --> 00:04:10.580
of what you're seeing. One of the most powerful
00:04:10.580 --> 00:04:14.039
parts of this book is called The Takedown. Shannon
00:04:14.039 --> 00:04:16.459
spoke with people who had been strong performers
00:04:16.459 --> 00:04:18.920
and then found themselves suddenly being pushed
00:04:18.920 --> 00:04:21.759
out. She described signs like being excluded
00:04:21.759 --> 00:04:24.279
from meetings you used to attend, losing input
00:04:24.279 --> 00:04:27.959
on decisions you used to make, or having expectations
00:04:27.959 --> 00:04:31.500
change again and again. Now, one canceled one
00:04:31.500 --> 00:04:34.220
-on -one does not mean your career is over. We
00:04:34.220 --> 00:04:36.620
do not need to get paranoid and you know who
00:04:36.620 --> 00:04:39.889
I'm talking to. But I know what it feels like
00:04:39.889 --> 00:04:43.149
when small things start to add up. I share with
00:04:43.149 --> 00:04:45.029
Shannon that there were times in my own career
00:04:45.029 --> 00:04:48.610
when I wasn't asked to speak at a public or investor
00:04:48.610 --> 00:04:50.509
facing event where I normally would have been.
00:04:50.730 --> 00:04:52.810
At the time I wondered, am I being paranoid?
00:04:53.290 --> 00:04:55.870
Am I being too sensitive? Looking back, I could
00:04:55.870 --> 00:04:57.689
see those moments were part of a bigger shift.
00:04:58.250 --> 00:05:00.810
It was just much harder to see while I was in
00:05:00.810 --> 00:05:03.910
it. Your action, if something feels off, write
00:05:03.910 --> 00:05:06.420
down what happened and when. Look for a pattern
00:05:06.420 --> 00:05:09.259
rather than trying to explain away every individual
00:05:09.259 --> 00:05:12.319
moment. Keep a record of your results, positive
00:05:12.319 --> 00:05:14.860
feedback, and change your responsibilities, too.
00:05:15.300 --> 00:05:17.620
That gives you something concrete to work from
00:05:17.620 --> 00:05:20.660
if you need to have a conversation or decide
00:05:20.660 --> 00:05:24.240
what comes next. The fourth takeaway, keep your
00:05:24.240 --> 00:05:27.610
network alive outside your company. Shannon made
00:05:27.610 --> 00:05:29.589
a point I think a lot of senior women need to
00:05:29.589 --> 00:05:31.509
hear again and again because we've talked about
00:05:31.509 --> 00:05:34.910
this before, but we can become so focused on
00:05:34.910 --> 00:05:37.290
our company that our whole professional identity
00:05:37.290 --> 00:05:40.269
lives inside it. Our relationships are there,
00:05:40.550 --> 00:05:42.730
our voice is there, we share what the company
00:05:42.730 --> 00:05:45.269
wants us to share, and somewhere along the way
00:05:45.269 --> 00:05:49.589
we stop talking about what we think. I understand
00:05:49.589 --> 00:05:51.670
how it happens. When you're leading a team and
00:05:51.670 --> 00:05:53.750
carrying a lot, building an external network
00:05:53.750 --> 00:05:56.050
can feel like one more thing on a list that's
00:05:56.050 --> 00:05:59.509
already too long. But your experience and your
00:05:59.509 --> 00:06:02.689
perspectives belong to you. They don't disappear
00:06:02.689 --> 00:06:06.170
because you change jobs. Your action, reach out
00:06:06.170 --> 00:06:08.930
to one person outside your organization whom
00:06:08.930 --> 00:06:11.670
you genuinely want to stay connected with. Share
00:06:11.670 --> 00:06:14.490
an idea in your own voice. Have a conversation
00:06:14.490 --> 00:06:16.910
with someone in your field. This does not need
00:06:16.910 --> 00:06:19.470
to become a giant personal branding project.
00:06:19.889 --> 00:06:22.649
Just don't wait until you urgently need your
00:06:22.649 --> 00:06:25.449
network to remember it's there. And the fifth
00:06:25.449 --> 00:06:28.629
takeaway, make the path easier for another woman.
00:06:29.310 --> 00:06:31.089
This is where Shannon and I really connected.
00:06:31.389 --> 00:06:33.850
If a woman shares an idea in a meeting and someone
00:06:33.850 --> 00:06:36.589
else gets credit for it five minutes later, We've
00:06:36.589 --> 00:06:39.290
probably all seen it happen, but Shannon's suggestion
00:06:39.290 --> 00:06:41.949
was to have a phrase ready, something that sounds
00:06:41.949 --> 00:06:44.350
like you, so you can step in without making a
00:06:44.350 --> 00:06:47.189
big speech. You might say, I'm glad this idea
00:06:47.189 --> 00:06:49.769
is getting traction. I love to hear her build
00:06:49.769 --> 00:06:53.629
on what she raised earlier. Or maybe you're going
00:06:53.629 --> 00:06:55.709
into a meeting with an idea you feel a little
00:06:55.709 --> 00:06:58.089
nervous about sharing. You could ask a colleague
00:06:58.089 --> 00:07:00.730
beforehand, if you think this makes sense, will
00:07:00.730 --> 00:07:03.250
you help me make sure we discuss it? That kind
00:07:03.250 --> 00:07:05.370
of support can be intentional. We don't just
00:07:05.370 --> 00:07:08.529
have to hope it happens by accident. So your
00:07:08.529 --> 00:07:10.970
reaction, pick one woman whose work you know
00:07:10.970 --> 00:07:14.009
and find a specific way to back her up. Give
00:07:14.009 --> 00:07:15.990
her credit in a meeting, put her name forward
00:07:15.990 --> 00:07:18.689
for an opportunity, or ask her directly what
00:07:18.689 --> 00:07:21.649
support would be useful. Shannon said that if
00:07:21.649 --> 00:07:24.449
another woman needs to pass you, give her a passing
00:07:24.449 --> 00:07:27.430
lane. And I love that. The title, Walking on
00:07:27.430 --> 00:07:29.970
Broken Glass, captures something we don't talk
00:07:29.970 --> 00:07:32.569
enough about. Breaking the glass ceiling doesn't
00:07:32.569 --> 00:07:34.930
mean everything underneath is magically going
00:07:34.930 --> 00:07:38.350
to become easier. But we can get better at seeing
00:07:38.350 --> 00:07:41.110
what's around us, trusting what we notice, and
00:07:41.110 --> 00:07:44.730
helping each other move forward. If you want
00:07:44.730 --> 00:07:46.730
to hear more, listen to my full conversation
00:07:46.730 --> 00:07:49.209
with Shannon Nutter on Loud and Lifted. We get
00:07:49.209 --> 00:07:51.829
into the invisible work chart, the signs we tend
00:07:51.829 --> 00:07:54.990
to explain away, and what we can actually do
00:07:54.990 --> 00:07:58.879
about them. Until next time, stay loud and keep
00:07:58.879 --> 00:07:59.220
lifting.
Author / Board Director / Founder / Recovering Corporate Exec
Shannon Nutter is a global executive, board director, business advisor, and author with over two decades of leadership at organizations including Vanguard Group, Deloitte, and General Motors, and consulting experience with firms such as Microsoft and Toyota.
A recognized expert in business strategy, product development, technology-driven transformation, and customer experience, Shannon's career spans the U.S., Europe, and Australia, where she has shaped high-growth businesses, influenced financial services ecosystems, and partnered closely with boards to drive strategic growth, manage risk, and oversee business performance.
Most recently, Shannon led the design, build, and launch of a new retirement business for Vanguard in Australia, earning $1 billion in AUM and multiple industry awards within its first year. She currently serves on the Boards of Sparely and Sunny Day Fund and regularly publishes thought leadership from both executive and board perspectives.
Beyond her corporate and board work, Shannon founded My Classroom Economy, a free financial literacy program used by over 1.2 million students worldwide. Her book, Walking on Broken Glass: Navigating the Aftermath of the Glass Ceiling, co-authored with Julia Carreon, will be released in September 2026.
A well-regarded global speaker, Shannon has been quoted in business publications worldwide. She holds a BA in Economics and International Studies from Macalester College and an MBA from Duke University's Fuqua School of Business. Shannon lives near Philadelphia and has two s…
Apple Podcasts
Spotify
YouTube