Quick Lift: Glass Walls — The 6 Hidden Barriers Holding Women Back at Work (and What to Do About Them)

This is your Quick Lift recap of the conversation with Dr. Amy Diehl—focused on glass walls: the hidden barriers that block women’s access to opportunity, influence, and leadership in ways that aren’t always obvious (until you’re the one hitting them).
We cover the six gender bias barriers from Glass Walls—from “default male privilege” and constrained expectations, to the more overt stuff like hostility—plus what leaders and allies can do to actually change the environment.
We Cover:
- The 6 bias barriers and how they show up in real workplace moments
- Why “insufficient support” is a system problem (not a personal flaw)
- How devaluation and hostility can quietly shape promotion paths
- What to do as a leader: language, processes, and accountability moves
Action steps:
- Leaders: In your next talent discussion, ask: “What evidence are we using—would we say this the same way about a man?”
- Allies: If she’s not in the room, be the one who names the miss (“We’re holding her to a different standard.”).
- Women: Track patterns (credit, feedback, access) and bring data + a clear ask to your manager.
Resources:
00:00:00.000 --> 00:00:01.679
Have you ever walked out of a meeting thinking,
00:00:02.060 --> 00:00:04.259
why was that harder for me than it needed to
00:00:04.259 --> 00:00:06.459
be? Like, you said the right thing, did the work,
00:00:06.700 --> 00:00:09.439
showed up, prepared, and still somehow got sidelined?
00:00:10.119 --> 00:00:12.119
Welcome to Loud and Lifted Quick Lift, the under
00:00:12.119 --> 00:00:14.240
10 minute episode where we turn big insights
00:00:14.240 --> 00:00:16.940
into small, repeatable moves you can use this
00:00:16.940 --> 00:00:19.980
week. I'm your host, Betsy Hamm. Today, I'm recapping
00:00:19.980 --> 00:00:22.739
my conversation with Dr. Amy Deal, author of
00:00:22.739 --> 00:00:25.839
Glass Walls. And she makes this point that honestly
00:00:25.839 --> 00:00:29.079
explains so much. We all talk about glass ceilings,
00:00:29.179 --> 00:00:32.140
but the bigger problem is glass walls, invisible
00:00:32.140 --> 00:00:35.439
barriers that block women sideways, out of key
00:00:35.439 --> 00:00:39.399
rooms, roles, relationships, and momentum. She
00:00:39.399 --> 00:00:42.799
breaks workplace gender bias into six glass walls.
00:00:43.479 --> 00:00:45.240
Let's hit the highlights fast, and then I'll
00:00:45.240 --> 00:00:47.600
give you what we can do at the end. The first
00:00:47.600 --> 00:00:51.590
gender bias is male privilege. This is the foundation.
00:00:52.109 --> 00:00:55.570
Workplaces were largely built by men for men.
00:00:55.829 --> 00:00:59.810
So the default setting often favors men. It may
00:00:59.810 --> 00:01:02.450
show up as the boys club. Relationships and decisions
00:01:02.450 --> 00:01:04.909
happening in spaces women aren't automatically
00:01:04.909 --> 00:01:08.069
included in. Examples that Amy shared is the
00:01:08.069 --> 00:01:10.409
after hours bonding that's sometimes harder to
00:01:10.409 --> 00:01:12.709
attend if you're carrying home responsibilities.
00:01:13.209 --> 00:01:16.129
Casual norms like golf outings where trust and
00:01:16.129 --> 00:01:19.390
access get built. And even language like calling
00:01:19.390 --> 00:01:24.010
a mixed group, hey, you guys or man hours or
00:01:24.010 --> 00:01:26.689
councilman. There's a lot of language that has
00:01:26.689 --> 00:01:29.469
just been masculine. And the quick truth is most
00:01:29.469 --> 00:01:32.790
of it isn't said with evil intent or to be malicious.
00:01:33.090 --> 00:01:35.750
It's just how we have been raised. It's just
00:01:35.750 --> 00:01:37.989
part of our conversation. We talk. It's just
00:01:37.989 --> 00:01:40.769
how the workforce is. But intent doesn't erase
00:01:40.769 --> 00:01:43.700
impact. Gender bias number two, disproportionate
00:01:43.700 --> 00:01:47.099
constraints. Women are allowed in, but their
00:01:47.099 --> 00:01:50.340
behavior is often more restrictive. The margin
00:01:50.340 --> 00:01:53.640
for error is tiny. And this is where you'll see
00:01:53.640 --> 00:01:56.620
women being interrupted or talked over. A new
00:01:56.620 --> 00:01:59.620
term that I learned from Amy is he peeding. When
00:01:59.620 --> 00:02:02.420
a woman says an idea and it lands like a dud,
00:02:02.500 --> 00:02:05.079
and then a man repeats it and suddenly it's genius.
00:02:05.319 --> 00:02:07.799
I think we can all relate to that one. And then
00:02:07.799 --> 00:02:09.680
the double bind. If you're confident, you get
00:02:09.680 --> 00:02:12.270
backlash. If you're tentative, You get dismissed.
00:02:12.750 --> 00:02:14.810
And lastly, your parents being scrutinized way
00:02:14.810 --> 00:02:17.169
more than a man. It's exhausting because you're
00:02:17.169 --> 00:02:19.610
not just doing the job. You're managing the reaction
00:02:19.610 --> 00:02:23.110
to you doing the job. Gender bias number three,
00:02:23.409 --> 00:02:26.889
insufficient support. This one is huge. Women
00:02:26.889 --> 00:02:30.020
often get less mentoring. less sponsorship, and
00:02:30.020 --> 00:02:33.699
less advocacy, and also less access to informal
00:02:33.699 --> 00:02:35.879
networks where people are actually selected for
00:02:35.879 --> 00:02:38.319
opportunities. Amy shared a wild finding. Women
00:02:38.319 --> 00:02:40.680
can sometimes be more likely to leave when they're
00:02:40.680 --> 00:02:43.180
ostracized than when they're harassed, because
00:02:43.180 --> 00:02:45.219
at least with harassment, there's a chance that
00:02:45.219 --> 00:02:48.199
the organization responds. Ostracism is lonely
00:02:48.199 --> 00:02:51.039
and invisible, and you can't fix what you can't
00:02:51.039 --> 00:02:53.680
name. So this just goes back to the more of the
00:02:53.680 --> 00:02:55.639
reason why it's so important to have support
00:02:55.639 --> 00:02:57.729
in your network and your organization. Gender
00:02:57.729 --> 00:03:01.370
bias number four, devaluation. This is when women's
00:03:01.370 --> 00:03:04.710
work or presence gets subtly treated as less
00:03:04.710 --> 00:03:07.469
important. And she gave two big examples. First
00:03:07.469 --> 00:03:10.990
is the office housework. Now, this could be the
00:03:10.990 --> 00:03:13.909
note taking in the meetings, the party planning
00:03:13.909 --> 00:03:16.550
for the entire group, ordering food, cleaning
00:03:16.550 --> 00:03:19.909
up the kitchen, being the helper, doing the work
00:03:19.909 --> 00:03:22.090
that is important and it keeps things running,
00:03:22.110 --> 00:03:24.770
but it doesn't get rewarded. And the other example
00:03:24.770 --> 00:03:27.710
she gave was benevolent sexism. Comments or actions
00:03:27.710 --> 00:03:31.069
that sound nice, but they shrink you. Like, young
00:03:31.069 --> 00:03:35.449
lady, sweetie, you should smile more. Or deciding
00:03:35.449 --> 00:03:37.550
not to offer you a big opportunity because someone
00:03:37.550 --> 00:03:39.250
just assumes they're protecting you, that you
00:03:39.250 --> 00:03:41.449
don't have the time or because you have kids.
00:03:42.210 --> 00:03:45.389
Again, the intent is not necessarily malicious,
00:03:45.590 --> 00:03:48.389
but the impact is. And this is also where women
00:03:48.389 --> 00:03:51.719
get judged no matter what. If you're too attractive,
00:03:51.879 --> 00:03:54.259
you're not taken seriously. If you're not attractive,
00:03:54.460 --> 00:03:56.939
then you don't have executive presence. It's
00:03:56.939 --> 00:03:59.460
like you're never allowed to just exist and lead.
00:03:59.599 --> 00:04:02.280
There's a balance of being too much or too little
00:04:02.280 --> 00:04:05.139
of any of those things. Number five, hostility.
00:04:05.520 --> 00:04:07.360
Hostility is the overstuff, the moments that
00:04:07.360 --> 00:04:10.000
are meant to put women back in their place. This
00:04:10.000 --> 00:04:13.800
can be sexual harassment, intimidation, sarcasm,
00:04:14.060 --> 00:04:17.220
or the vibe that you don't belong here. Here's
00:04:17.220 --> 00:04:19.680
what's sneaky. Hostility doesn't always look
00:04:19.680 --> 00:04:22.480
like yelling and super aggressive. Sometimes
00:04:22.480 --> 00:04:25.199
it's just punishment for confidence. If a woman
00:04:25.199 --> 00:04:28.199
speaks directly, she's abrasive. If she sets
00:04:28.199 --> 00:04:31.000
boundaries, she's difficult. If she leads with
00:04:31.000 --> 00:04:34.199
confidence, she's too much. And the goal is the
00:04:34.199 --> 00:04:37.139
same. Make her smaller, quieter, and easier to
00:04:37.139 --> 00:04:40.279
ignore. A quick flag for here is listen for language
00:04:40.279 --> 00:04:43.259
that attacks how she is instead of what she did.
00:04:43.740 --> 00:04:46.199
And guess what? Most of this is not driven by
00:04:46.199 --> 00:04:49.680
men. Think about that. Our last gender bias is
00:04:49.680 --> 00:04:52.399
acquiescence. This one is the result of all others.
00:04:52.420 --> 00:04:55.180
When you run into walls enough at times, eventually
00:04:55.180 --> 00:04:58.740
you adapt. It can look like self silencing, shrinking
00:04:58.740 --> 00:05:01.019
your goals, opting out of promotions because
00:05:01.019 --> 00:05:03.819
you know that higher level comes with more stress,
00:05:03.980 --> 00:05:07.120
more judgment and fewer supporters. Or you start
00:05:07.120 --> 00:05:09.600
thinking it's just not worth the hassle. This
00:05:09.600 --> 00:05:12.720
is how we hold ourselves back. And it's not because
00:05:12.720 --> 00:05:14.939
we're not optimistic. And sometimes it's not
00:05:14.939 --> 00:05:16.800
even because we're not confident. It's because
00:05:16.800 --> 00:05:19.180
we're realistic. We know what we're going to
00:05:19.180 --> 00:05:21.959
run into the higher that we climb. So again,
00:05:22.199 --> 00:05:24.680
this goes into the glass walls before you even
00:05:24.680 --> 00:05:27.240
get to the glass ceiling. And Amy's point was
00:05:27.240 --> 00:05:29.959
important. It isn't that women lack ambition.
00:05:30.319 --> 00:05:32.800
It's women responding rationally to a system
00:05:32.800 --> 00:05:35.769
that makes advancement. more costly. So listening
00:05:35.769 --> 00:05:38.410
to those six gender biases sounds a little depressing,
00:05:38.410 --> 00:05:41.230
right? I mean, how can we get past this? What
00:05:41.230 --> 00:05:44.410
can we do? Well, the reality is it takes leaders,
00:05:44.629 --> 00:05:47.069
it takes allies, and it takes women ourselves
00:05:47.069 --> 00:05:49.449
and supporting each other. The whole point of
00:05:49.449 --> 00:05:52.089
this podcast. First, if you're a leader, fix
00:05:52.089 --> 00:05:55.250
the environment. Amy's stance is clear. The primary
00:05:55.250 --> 00:05:58.250
responsibility sits with the leadership and culture.
00:05:58.629 --> 00:06:02.050
That means make pay and promotion processes transparent
00:06:02.050 --> 00:06:05.089
and fair. Reward things like office housework
00:06:05.089 --> 00:06:07.949
or hire support for it. Don't unofficially assign
00:06:07.949 --> 00:06:11.430
women all the time. Build real flexibility and
00:06:11.430 --> 00:06:14.129
family support. Not just the performative, we
00:06:14.129 --> 00:06:16.529
care. Audit who's getting stretch assignments
00:06:16.529 --> 00:06:19.970
and visibility and correct it. Translation, don't
00:06:19.970 --> 00:06:22.730
tell women to be tougher, make the game less
00:06:22.730 --> 00:06:24.730
rigged. And again, this is being intentional.
00:06:24.829 --> 00:06:26.589
A lot of times these things have just been set
00:06:26.589 --> 00:06:28.149
up. It's the way you've always been doing it,
00:06:28.149 --> 00:06:30.050
but it's taking a step back and really looking
00:06:30.050 --> 00:06:32.610
at your policies and your procedures, but then
00:06:32.610 --> 00:06:35.750
also your culture and how is your team actually
00:06:35.750 --> 00:06:38.829
handling themselves. Next, if you're an ally,
00:06:39.170 --> 00:06:41.850
interrupt bias in real time. This is simple and
00:06:41.850 --> 00:06:44.110
powerful. If a woman gets interrupted, bring
00:06:44.110 --> 00:06:46.490
it back. Hold on, I want to hear her finish that.
00:06:46.810 --> 00:06:49.689
Or if it's the heap heating, if that happens,
00:06:50.269 --> 00:06:52.230
just saying, Maria just said that. Can we go
00:06:52.230 --> 00:06:55.410
back to her point? And if someone makes a bias
00:06:55.410 --> 00:06:58.589
comment, use Amy's tool. Flip it to test it.
00:06:58.829 --> 00:07:00.750
Would you say that to a man? Would you tell a
00:07:00.750 --> 00:07:03.410
man to smile more, to be happier? If the answer
00:07:03.410 --> 00:07:06.769
is no, you found your bias. And lastly, if you're
00:07:06.769 --> 00:07:09.129
a woman who sees this or having it happen to
00:07:09.129 --> 00:07:11.670
her, to fellow coworker, you have to name it,
00:07:11.910 --> 00:07:15.209
depersonalize it and build other options. Amy's
00:07:15.209 --> 00:07:17.610
practical strategies is one, learn to recognize
00:07:17.610 --> 00:07:20.569
bias so you can label it fast. Again, we're just
00:07:20.569 --> 00:07:23.750
used to this. Two, depersonalize it. It's not
00:07:23.750 --> 00:07:26.250
you, it's the system. So don't take it personal.
00:07:26.750 --> 00:07:29.230
Three, build your support network. This again
00:07:29.230 --> 00:07:31.370
goes back to the importance of who's around you,
00:07:31.389 --> 00:07:33.850
your mentors, your sponsors, your peers, your
00:07:33.850 --> 00:07:36.149
circle. Have that support network that you can
00:07:36.149 --> 00:07:38.649
talk through things, have conversations, get
00:07:38.649 --> 00:07:41.490
advice. And lastly, keep alternatives on the
00:07:41.490 --> 00:07:44.529
table. So one boss, one job, one company doesn't
00:07:44.529 --> 00:07:47.689
get to hold your confidence hostage. It can feel
00:07:47.689 --> 00:07:50.029
super overwhelming and frankly depressing when
00:07:50.029 --> 00:07:52.509
we break down these biases. I'm sure we can all
00:07:52.509 --> 00:07:55.189
relate to more than we want to. It isn't hopeless,
00:07:55.189 --> 00:07:58.060
however, we just have to continue to make progress
00:07:58.060 --> 00:08:01.220
and the only way we are going to do that is together.
00:08:01.620 --> 00:08:03.259
If you haven't listened to Amy's full episode,
00:08:03.480 --> 00:08:05.860
I strongly encourage you to do so and then send
00:08:05.860 --> 00:08:08.240
this to a friend or an ally. Please continue
00:08:08.240 --> 00:08:11.620
to stay loud for what's right and lift each other.

Chief Information Officer, Wilson College & Gender Equity Researcher and Author
Amy Diehl, PhD, is an award-winning information technology leader, currently serving as Chief Information Officer at Wilson College in Chambersburg, PA. She is also a gender equity researcher and author of the book Glass Walls: Shattering the Six Gender Bias Barriers Still Holding Women Back at Work. Her writing has appeared in numerous scholarly journal articles and book chapters as well as in Harvard Business Review, Fast Company, and Ms. Magazine. She is also a sought-after speaker, consultant, and lawsuit expert witness. Her passion is universal gender equality so that society and organizations can thrive and women can succeed. Find her online at https://amy-diehl.com




